Type of Document Dissertation Author Dulipovici, Alina Maria Author's Email Address alina.dulipovici@hec.ca URN etd-04292009-135334 Title EXPLORING IT-BASED KNOWLEDGE SHARING PRACTICES: REPRESENTING KNOWLEDGE WITHIN AND ACROSS PROJECTS Degree Ph.D. Department Computer Information Systems Advisory Committee
Advisor Name Title Dan Robey Committee Chair Bala Ramesh Committee Member Marie-Claude Boudreau Committee Member Richard Baskerville Committee Member Keywords
- project management
- knowledge sharing across projects
- social representation theory
- knowledge management
Date of Defense 2009-02-23 Availability unrestricted Abstract EXPLORING IT-BASED KNOWLEDGE SHARING PRACTICES:REPRESENTING KNOWLEDGE WITHIN AND ACROSS PROJECTS
Drawing on the social representation literature combined with a need to better understand knowledge sharing across projects, this research lays the ground for the development of a theoretical account seeking to explain the relationship between project members’ representations of knowledge sharing practices and the use of knowledge-based systems as boundary objects or shared systems. The concept of social representations is particularly appropriate for studying social issues in continuous evolution such as the adoption of a new information system. The research design is structured as an interpretive case study, focusing on the knowledge sharing practices within and across four project groups. The findings showed significant divergence among the groups’ social representations. Sharing knowledge across projects was rather challenging, despite the potential advantages provided by the knowledge-based system. Therefore, technological change does not automatically trigger the intended changes in work practices and routines. The groups’ social representations need to be aligned with the desired behaviour or patterns of actions.
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